Long Term Care Home Inspection & Compliance Reports

To ensure that you get the most value from the information on the government's PUBLIC REPORTS website , we strongly recommend that you;
Contact the Administrator of the home (the contact information is included in the home profile) and use the data as the basis to ask the following questions:

1. What were the specific details that led to the finding?     
2. When were you made aware of this?
3. What action did you take to address the findings?
4. When did you take this action?
5. What was the result?

We believe it is important that you take the time to contact the home and ask these questions because it is likely that things have changed at the home since this data was collected.

The data that is on the Public Reports web site reflects the results of the most recent Annual Review (inspection) complaint investigation and/or other Ministry visits within the compliance program that took place.  Even the most recent data on the web site is at least six months old.

When a home is cited under legislation or receives unmet standards as a result of their annual inspection or other compliance visits, they are required by regulation to put in place a plan of corrective action. Most homes resolve most of these issues in the matter of a few days or weeks.

The compliance program measures homes against over 400 individual, detailed criteria of varying degrees of risk and severity.  An unmet standard can be issued in a home’s annual report for not having met any one of the over 400 criteria even once.

You need to talk to the home, using the questions above, to determine things like whether or not the finding was a minor or major issue, a one-time or an ongoing matter, and if it has been appropriately addressed.

Contacting the home directly to gain more detailed information, makes you a responsible consumer supported with enough knowledge to make the best decision.  

Click here for more consumer information on long term care.