Hillcrest Village Care Centre celebrates Long-Term Care Week
Hillcrest Village Care Centre took the opportunity during this year's Long-Term Care Week (October 26-30) to bring their staff together to recognize the efforts that are being done to ensure that residents live comfortable, enriched lives while getting the high-quality care they need and deserve. This home took it a step further by hosting a number of education days featuring guest speakers Jayne Harvey & Michael Lewis. To encourage staff participation, lots of yummy treats were available during the sessions, and staff who attended were eligible to win prizes.
Michael Lewis did three different sessions for staff, including “And other duties as assigned,” "Change is Inevitable," and "Helping Each Other Provide WOW Service". He helped the team focus on their customer service and team work skills.
Jayne Harvey used her years of experience in the long-term care sector to provide real life examples of how to improve the atmosphere in the home and ensure a culture of quality. She also presented on strategies to better interact with residents with dementia.
Congratulations to Hillcrest Village for taking the time to focus on professional development and to the staff who won prizes for their commitment to do just that!